I try to be as transparent and open as I possibly can. If you have a question not answered below, please send me an email via the contact page and I will do my best to answer in a timely manner.
Are your services covered by private insurance?
Short answer: It depends.
Long answer: Each province in Canada will have their own ruling regarding insurance. In the province of NB, naturotherapy insurance is accepted while in BC it is not). Fork in the Road is a member in good standing with the “Alliance Professional of Naturopaths and Naturotherapists”. We are therefore covered under “Naturotherapy” or “Naturopathy” to the extent that your personal insurance dictates. Please note that I am NOT a Naturopathic Doctor (ND); I hold a naturopathy diploma (nd) valid in some provinces. If you are interested in seeing an ND, we are happy to refer you to our esteemed & qualified colleagues.
Please examine your personal insurance policy to discover if you are covered, for how much, and the time frame you have to use this benefit. The APNN organization is recognized by insurance companies in many provinces across Canada.
Most Insurance plans will cover services but not products. Monies are granted to the policy holder only after proof of session completion. Invoices for insurance companies must be submitted in person and not via email. Funds are paid at time of session to Fork in the Road and then reimbursed by your insurance provider at a later date.
What are your Rates and Policies?
Our rates are more than competitive. We are also happy to offer packages and additional value to those affected and/or in the front lines at a lowered rate.
All payments made, full or partial, are non-refundable, cancellation of sessions included. Session time is reserved and other clients may be waiting for an opening. Fork in the Road requires a FULL 24 hour notice to change or cancel appointment times and we would greatly appreciate a 48 hour notice.
When notification of cancellation is not received within the FULL 24 hour time frame, there is a charge of $75.00 to the client. ‘No show clients’ are charged the full session fee.
Payment is due at the time of the missed appointment. Exceptions can be made in emergency situations. We are unable to issue Naturotherapy invoices for missed appointments.
In scheduling an appointment, lt is agreed that the client will comply with and respect these policies deemed appropriate by Fork in the Road. Payment is due at the time of session and will be charged to the payment method on file/expected within 24 hours of session date.
Rates are subject to change without notice.
I would like help, but cannot afford your services, what are my options?
Please reach out to us and we will do our best to accommodate you, refer you, or offer a payment plan.
How long is a session?
I believe in giving the client both a space to express what they need to, and a space to receive helpful information. This is why our sessions are longer than most traditional professional ‘talk’ sessions.
Our session rates are based on a time frame of UP TO 1.25 hours. While the rate is for 1 hour of time, there is a grace period of an additional 15 minutes given freely per session. This allows the client to not feel rushed, but to give and receive what is needed per session.
If more time than this is needed, additional fees may apply.
Some exceptions may apply regarding various modalities.
Do you work with children and minors?
I will work with the parent of a minor or a mature minor, with parental consent. I can assist in dealing with learning difficulties, nutrition/physical imbalances, communication skills and more. The knowledge is often imparted to the parent to apply with a minor, in accordance with other medical professionals.
In the province of BC, those under the age of 19 years are considered minors. There are select situations where I will work directly with a minor, if a parent has appropriate involvement and gives signed permission.
I am limited as to travel. What are my options?
Sessions are available via the telephone or skype.
Are distance sessions as effective?
I have a number of clients that we have worked with from around the globe, who have all felt that distance sessions* have been greatly beneficial for them. Fork in the Road has worked internationally with people through telephone or computer communications.
Distance clients have experienced shifts in both their emotional state & thought processes, just the same as they would in office. Many also comment that they enjoy these sessions as it is a comfortable experience, never having to leave the safety and comfort of their homes.
Some clients might feel more open to communication, being on their own ‘turf’. This also requires no effort to ‘get to’ an appointment, with the time of travel and expense of travel being spared. This is a particularly popular option during the winter months.
*Please note, distance sessions will only apply to select therapies.
What about Confidentiality?
Confidentiality is a priority for me. Possible exemptions might include (but are not limited to) situations where a client becomes a threat to himself or others; and circumstances of legal obligation to divulge pertinent information.